Home » IT - Microsoft » Troubleshooting AD RMS client authentication error

Troubleshooting AD RMS client authentication error

Escribe tu dirección de correo electrónico para suscribirte a este blog, y recibir notificaciones de nuevos mensajes por correo.

Join 5 other followers

February 2016
« Nov   Mar »



All messages posted to this blog are provided "AS IS" with no warranties, and confer no rights. The content of this site are personal opinions and might not represent the Microsoft Corporation view. Regarding any sample code that we provide: This Sample Code is provided for the purpose of illustration only and is not intended to be used in a production environment. THIS SAMPLE CODE AND ANY RELATED INFORMATION ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. This blog serves 2 purposes. Firstly, I want to share information with other IT pros about the technologies we work with and how to solve problems we often face. Secondly, I use my blog as a notebook. There's so much to learn and remember in our jobs that it's impossible to keep up. By blogging, I have a notebook that I can access from anywhere. Anything you do to your IT infrastructure, applications, services, computer or anything else is 100% down to your own responsibility and liability. Mcselles bears no responsibility or liability for anything you do. Please independently confirm anything you read on this blog before doing whatever you decide to do.

After installing ADRMS and re-installed by accident, I got some trouble on my ADRMS client, my word 2013, to connect to the ADRMS server to get my Right Policy Template



The error is sooo simple and unreadable for me: Sorry, something went wrong opening Information Rights Management protected content. The operation being requested was not performed because the user has not been authenticated.

After googling around I realized that this is just something wrong with my internal AD RMS URL: https://ADRMS.lab.rickygao.com

IE may consider this URL as an external URL instead of internal URL to perform the high level security restriction

To fix this issue, just simple add the AD RMS URL into your IE local intranet site.



I’m a lazy guy, I just add the wildcard URL instead to avoid future errors


Let’s try again this time



How to manually remove or reinstall ADRMS

Installing ADRMS was pretty straightforward for me, but when I accidentally deleted my ADRMS virtual machine, I got problem when trying to re-install ADRMS

ADRMS will registered the Service Connection Point (SCP) in Active Directory and you will need to unregister first before you remove the ADRMS server role

If your ADRMS server is still alive, you can easily manually remove the SCP by below:



But my case is I already deleted my ADRMS server, and I tried to install the ADRMS server role on another server but it won’t allow me to do so

So the finally solution to completely manually remove the SCP and the whole ADRMS I found is:

  1. Download and install Rights Management Services Administration Toolkit
  2. Run command
    ADScpRegister.exe unregisterscp <your SCP URL>


  1. Delete the 443 site binding in IIS if you use HTTPS


  1. Delete all of the databases


  1. Now try re-install again, works good for me

Source: <http://www.rickygao.com/category/adrms/>


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Microsoft on the Issues

News and perspectives on legal, public policy and citizenship topics

Mike Crowley's Whiteboard

“There are no limits to what you can accomplish when you are supposed to be doing something else."


There Be Dragons

Ken Cenerelli

My life in software development

VMware, Windows, Virtualization (Servers & Desktops)

VMware, Windows, Virtualization (Servers & Desktops)

Just a random "Microsoft Server / Client Tech" info..

"Feeding Your Training and Technology Obsessions"


WordPress.com is the best place for your personal blog or business site.


Documentación técnica, notas y apuntes sobre Administración de Sistemas, Servidores, Redes y más

Microsoft Taste

Mary's Blog

%d bloggers like this: